Project Conflict Management & Resolution Poorly managed, neglected or unresolved project conflicts can be disruptive, costly and demoralizing for the entire project team. According to recent data published by National Institute for Occupational Safety & Health (NIOSH), 677 workplace homicides occurred in 2000 and 1.7 million workers are injured every year in non-fatal workplace assaults. The process of project management is riddled with potential conflicts and flash points. Effective conflict management can help diffuse many volatile situations and prevent the deterioration of working relationships. This course examines the common sources and causes of project conflicts. It identifies for project managers the skills required for handling difficult situations and interpersonal conflicts. It addresses some of the administrative issues necessary for documenting and reporting conflicts. The course also includes structured activities that provide participants with opportunities to enhance their negotiation and conflict management skills.
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